Delete your FidLoop account

What gets deleted

• Your account and login credentials
• Your profile (name, email, phone if provided)
• Your points and rewards balances at every participating restaurant
• Saved cards, preferences, communication settings, notifications

What we keep, and why

Anonymised transaction records are kept for up to ten (10) years. This is required by Swiss accounting law (Art. 958f Swiss Code of Obligations), to which we are subject as a Swiss company. Under the EU General Data Protection Regulation (GDPR), Article 17(3)(b) recognises this as a legitimate retention obligation. After your account is deleted, these records can no longer be linked back to you.

We may also keep limited audit logs (fraud, security, abuse) for up to twelve (12) months, in line with our Privacy Policy.

How it works

1. Enter the email address linked to your account below.
2. We send a one-time confirmation link to that inbox.
3. Click the link within 24 hours to authorise the deletion.
4. Your account and personal data are erased within minutes. You'll receive a final email once deletion is complete.

If you don't receive the email within a few minutes, check your spam folder. The link is single-use and expires after 24 hours.

Request deletion

We won't reveal whether an account exists for the address you enter, to protect against email-enumeration attacks. The email is only sent if the account actually exists.

Questions

Need help, or not sure if deletion is the right step? support@fidloop.com