Rewards Program Terms

To take part in any loyalty program or offer through the App, you must have a FidLoop account in good standing and be at least sixteen (16) years old, resident in Switzerland or in a member state of the European Union or the European Economic Area (including the Principality of Liechtenstein). Only one account per email address is permitted. Merging several App accounts is not possible.

Each Merchant decides how its own program works, including how many points are awarded per Swiss franc (or, in EU countries, per euro) spent and which purchases qualify. The current rates and conditions are shown in the App next to the relevant program.

You earn points on a qualifying purchase at a participating restaurant by showing your FidLoop QR code at the counter or kiosk and having it scanned at the time of payment. If you do not present your QR code at that moment you may lose the points; we cannot credit points retroactively unless the Merchant agrees.

From time to time we or a Merchant may run bonus campaigns that let you earn points in additional ways. The specific conditions for any such campaign will be shown in the App.

You can redeem your points for the rewards listed for the relevant program in the App. To redeem a reward, present the reward's QR code at the counter, kiosk or drive-thru of a participating restaurant, or quote the reward code to the staff member taking your order. Rewards may only be redeemed in accordance with the conditions shown in the App, are non- transferable and have no cash value.

Some Merchants make offers available in the App. Unless stated otherwise next to the offer:

• the offer is valid only for the displayed product, only at participating restaurants, and only until its expiry date;
• service hours apply (for example, breakfast offers only at breakfast time);
• an offer is used up on redemption, only one offer per order may be applied, and offers are not transferable;
• cash payout is excluded;
• offers can only be redeemed at the restaurant itself, not through a delivery service.

If a Merchant refunds you for a purchase, in whole or in part, the points earned on that purchase will be removed from your account. This also applies to exchanges, unless the replacement item carries the same point value.

Points associated with a particular Merchant expire if the corresponding loyalty card has been inactive (no earning or redemption) for twelve (12) consecutive months. We will give you notice in the App and by email at least thirty (30) days before inactive points are removed. Individual Merchants may set a shorter validity for promotional or campaign points where this is clearly disclosed at the time you earn them.

Points and offers have no cash value, are not transferable and are tied to the account holder. You may not sell, gift, trade or otherwise transfer points or offers to anyone else, including through online marketplaces such as eBay. Any attempt to do so may result in the relevant points and offers being cancelled.

We may remove points, suspend an account or refuse to apply an offer where we reasonably believe an account is involved in any of the following:

• illegal or fraudulent activity;
• providing false or misleading information to FidLoop or to a participating restaurant;
• selling, transferring or offering to sell points, offers or rewards in breach of these Terms;
• accumulating points through abuse of the system, including repeated scans designed to inflate balances.

Except in cases of serious fraud, we will only remove points attributable to the conduct in question. We will notify you of any removal or suspension, and you may contest it by writing to support@fidloop.com. If the suspicion is not substantiated, your points and account will be reinstated.

A Merchant may change the content of its own program, including the number of points awarded per purchase, the products that qualify, and the offers or rewards available. Where a change materially affects how you earn or redeem points, we or the Merchant will give you at least thirty (30) days' advance notice in the App and by email. During this notice period you may redeem points you have already earned under the conditions in force before the change.

Please keep your account details up to date in the App. Your account is linked to the email address used at registration. If you need to change it, contact us at support@fidloop.com and we will assist you; changing your email address does not affect your points, offers or rewards.

On the death of the account holder, the account is closed. Heirs may contact us at support@fidloop.com within six (6) months to arrange the redemption of rewards that had already been issued before the account holder's death. Points that have not yet been converted into a reward are personal and expire.

You may close your account at any time from the App settings. On closure, any accumulated points and offers expire immediately and cannot be reimbursed. Please plan account closure carefully so that points and offers are not lost unintentionally.

A Merchant or FidLoop may end a program with at least four (4) weeks' notice, given in the App and by email. During the notice period you may continue to redeem your points and offers under the existing conditions; points remaining at the end of the notice period expire. Where a program must end with immediate effect for reasons outside our reasonable control (for example force majeure or the Merchant permanently ceasing operations), we will inform you without delay and, where feasible, give you an opportunity to redeem already-issued rewards.

FidLoop, its licensors and the participating Merchants remain the owners of all advertising materials, branding and other intellectual property used in connection with the programs and offers. Nothing in these Terms transfers any of those rights to you.

The platform that hosts the programs and offers in the App is organised by Tota Research GmbH (c/o ZEOH GmbH, Blegistrasse 15, 6340 Baar, Switzerland). When you redeem a point or an offer, the contract for the food, drink or other product is concluded directly between you and the participating restaurant. The restaurant is responsible for preparing the product and providing it to you.

Points and rewards are owed by the participating Merchant under whose program they were earned. FidLoop operates the platform and administers the program on the Merchant's behalf but is not itself the debtor of your points or rewards claims. If a Merchant leaves FidLoop or permanently ceases operations, its program ends in accordance with the section "Ending a program".